Meet Li!

We’re delighted to introduce Li, the friendly face and dedicated Centre Manager at Clavering House! With years of experience in client care and business support, Li brings energy, organisation, and a personal touch to everything she does.

From overseeing the smooth running of the building to supporting tenants with their day-to-day needs, Li is at the heart of

 Clavering House. Her background in operations, administration, and customer service means she’s always ready to solve problems, answer questions, and make sure every client feels right at home.

Li’s passion lies in creating a professional yet welcoming environment where businesses can thrive. Whether she’s coordinating virtual office services, greeting guests at reception, or helping tenants settle into their new office, she makes sure everything runs seamlessly behind the scenes.

Outside of work, Li is studying for a degree in Psychology with Counselling through the Open University, combining her love of learning with her interest in people. She also enjoys hiking in the Northumberland countryside, getting lost in a good book, and spending time with her mischievous black cats.

Her aim? To support your business adventure with care, efficiency, and a smile.

Next time you’re at Clavering House, be sure to say hello; you’ll quickly see why she’s such a valued part of the team.  Feel free to connect with her on LinkedIn.

Tenant Spotlight: Carter Burnett

We’re delighted to welcome Carter Burnett to Clavering House!

After five successful years in Newcastle, Carter Burnett have joined our growing business community, setting up in our Basement Suite as part of their ongoing expansion. The Newcastle team, led by Office Manager Seamus Kelly and Assistant Sean Linley, continue to play a key role in growing their North East presence.

Founded in 2018, Carter Burnett are specialists in Costs Litigation. With more than 100 years of collective experience, their team of Costs Lawyers and consultants are highly regarded for their expertise in areas including:

When the Post Lets Us Down: The Hidden Struggle of Virtual Office Providers

As a virtual office provider, trust is everything. Our clients rely on us to handle their business correspondence with care, efficiency, and discretion. And we take that responsibility seriously; sometimes a bit too personally when things go wrong.

Lately, one issue has been weighing heavily on us: the decline in postal reliability from Royal Mail.

Despite our best efforts, we’re increasingly seeing delays that are entirely out of our control. Mail that takes weeks to arrive. Critical documents going missing or turning up dangerously late. And while we process and dispatch every item on the same day it reaches us, we're at the mercy of the system. Twice.

1. First, we wait for Royal Mail to deliver incoming post to us (which can already be delayed).

2. Then, we send it out again via First Class, again no control over when it arrives.

These aren’t isolated incidents. If you’ve seen the recent Panorama episode, or read this article from the Guardian or this BBC article, you’ll know that service issues across the UK are widespread and well documented. Industrial action, staff shortages, lack of coverage for sickness and holidays… the list goes on.

What matters most to us is the impact this has on you, our clients.

It’s not just about missed mail. It’s about the stress, the extra admin, and the pressure it puts on your business; all of which we feel too. When delays happen, we feel the same frustration and helplessness, because we pride ourselves on delivering a high standard of service. And when we fall short through no fault of our own, it still feels like a failure.

But we’re not just throwing our hands up.

To mitigate the risk of delays, we offer:

• Same-day scanning and emailing of important documents upon arrival
• In-person collection options for urgent mail
• Ongoing escalation of persistent issues directly to Royal Mail

We know these solutions don’t fix the underlying problem. But they do give you options, and more importantly reassurance, that we’re doing all we can behind the scenes.

To our clients: thank you for your patience and understanding on the occasions things do go wrong. And to fellow business centres and virtual office teams out there - you’re not alone in this.

We’ll keep advocating for better service. But in the meantime, we’ll keep doing what we always do: showing up, paying attention, and taking care of your business like it’s our own.

Tenant Spotlight: VIVO Body Studio – Advanced Aesthetics with a Personal Touch

We’re delighted to welcome one of our newest tenants at Clavering House: VIVO Body Studio, the UK’s next-generation aesthetics clinic. Whether you're looking to tone muscle, reduce fat, or refresh your appearance, VIVO offers innovative, non-invasive treatments delivered with exceptional care.

Putting Clients First

Ethical, Expert-Led Aesthetics

A Range of Non-Invasive Treatments

• Fat Freezing and Lemon Bottle fat-dissolving injections
• Ultrasound and shockwave for body contouring
• HIFU Facelifts, Plasma Eye Lifts, and Radiofrequency Skin Tightening
• Cellulite Reduction, and even HIFU Vaginal Tightening treatments

Client Spotlight: Apollo Blinds Newcastle

Apollo Blinds is Newcastle’s go-to for superior, made-to-measure window treatments. Owned by Derek and Oli, their team is dedicated to transforming your home with an extensive range of blinds, shutters, awnings and curtains;  designed to add style and function to every room.

A Tradition of Quality and Expertise

Since 1972, Apollo Blinds has been at the forefront of not only creating stunning window coverings but also ensuring they are installed to perfection. Their expert installation teams, trained the "Apollo way", are continually honing their skills through regular professional development. This commitment means every product, from elegant Roman and Venetian blinds to versatile vertical, roller and wooden options, is fitted with precision, ensuring lasting performance.

Innovative Collections for Every Home

Apollo Blinds offers a wide variety of collections that cater to diverse needs:

• Popular Blinds: Choose from Roller, Roman, Venetian, Vertical and Wooden blinds.
• Specialist Options: Discover solutions for conservatories, Duette®, Special Shapes, Pleated blinds, or even bespoke designs featuring your own photo or artwork.

Visit the New Showroom

Experience the quality firsthand by visiting their new showroom in Whitley Bay at 225 Whitley Road, NE26 2SY. With welcoming opening hours (Tue-Fri: 10AM to 4PM, Sat: 10AM to 2PM), it is the perfect opportunity to explore their collections and see demonstrations on how their products work, complete with tips for care and smart home integration.

Connect with Apollo Blinds

Whether you are looking for a free, no-obligation home visit or want to chat about your next home transformation project, Apollo Blinds Newcastle is ready to help you every step of the way.

• Call: 0191 204 9073
• Email: newcastleandtyneside@apollo-blinds.co.uk

Apollo Blinds is not just about beautiful window coverings, it is about delivering an experience where style meets reliability. Discover how they can bring your vision to life, ensuring your new window treatments work flawlessly for years to come.

Commercial and Domestic Gas Experts Serving the North East

We are pleased to spotlight Newcastle Gas Services Ltd, a trusted name in gas and heating services for Newcastle upon Tyne, Gateshead, and the wider North East. Specialising in both commercial and domestic sectors, Newcastle Gas Services provides reliable and efficient solutions for all your gas and heating needs.

Why Newcastle Gas Services Stands Out
With a team of Gas Safe registered engineers, Newcastle Gas Services offers a wide array of services, from emergency repairs to full central heating installations. Known for their quick response times, no call-out fees, and 12-month guarantees, they ensure high-quality service every time.

Key Services:

• Emergency Gas and Boiler Repairs: Fast and effective repairs for gas leaks and boiler breakdowns to keep your home or business running smoothly.
• Boiler Installation and Servicing: Professional installation of new boilers and regular maintenance to ensure peak efficiency.
• Gas Safety Certifications: Ensuring safety for homes and businesses, they offer domestic gas safety certificates (CP12) and commercial catering certificates.
• Powerflush Services: Improve the efficiency of your heating system with a thorough Powerflush service available in Newcastle, Washington, and Durham.
• Commercial Gas Services: From warm air units to commercial boiler systems, they offer installation and repair services for businesses across the region.

What Sets Them Apart:

• Professional and Reliable: Their highly qualified engineers deliver trustworthy service, ensuring customer peace of mind.
• Free Estimates and Advice: Clients receive transparent pricing and helpful advice to make the right decision for their gas and heating needs.
• 12-Month Warranty: All work is guaranteed for 12 months, providing confidence and assurance in the quality of their service.
• No Call-Out Fees: With Newcastle Gas Services, there are no hidden fees, ensuring you only pay for the work you need.

What Clients Are Saying

Newcastle Gas Services’ reputation for reliability and expertise is reflected in glowing client feedback:

• Ben Crowe: "Ram fixed a small gas leak - great service, very responsive and professional."
• Raasti Naseem: "Very efficient and well-priced, highly recommend!"

Why Clavering House?

Newcastle Gas Services has chosen Clavering House for its convenient central location and flexible office solutions. This allows them to focus on their core mission—providing exceptional gas and heating services to clients across the North East.

Get in Touch

To learn more about Newcastle Gas Services and how they can help with your gas and heating needs, visit their website or contact them directly:

📞 Phone: 0800 331 7751
📍 Address: Clavering House, Clavering Place, Newcastle, NE1 3NG
📧 Email: office@newcastlegasservices.co.uk
🌐 www.newcastlegasservices.co.uk