Meet Helen!

Say hello to Helen, the Managing Director of both Clavering House and The Corner. With decades of experience in property management and business services, Helen brings leadership, vision, and a wealth of knowledge to both centres.

Helen opened Clavering House in 2012, transforming a historic building into a thriving business centre in the heart of Newcastle. In 2019, she expanded her vision with The Corner, creating a luxury serviced office space just before the challenges of the Covid lockdown. Her determination and resilience have been central to the success of both centres.

Her approach is rooted in providing a supportive environment where businesses of all sizes can flourish. From developing new services to improving facilities and ensuring the highest standards of client care, Helen leads with professionalism and dedication.

Her aim? To ensure both Clavering House and The Corner continue to provide exceptional spaces that support every stage of a business adventure. Why not connect with her on LinkedIn?

Meet Li!

We’re delighted to introduce Li, the friendly face and dedicated Centre Manager at Clavering House! With years of experience in client care and business support, Li brings energy, organisation, and a personal touch to everything she does.

From overseeing the smooth running of the building to supporting tenants with their day-to-day needs, Li is at the heart of

 Clavering House. Her background in operations, administration, and customer service means she’s always ready to solve problems, answer questions, and make sure every client feels right at home.

Li’s passion lies in creating a professional yet welcoming environment where businesses can thrive. Whether she’s coordinating virtual office services, greeting guests at reception, or helping tenants settle into their new office, she makes sure everything runs seamlessly behind the scenes.

Outside of work, Li is studying for a degree in Psychology with Counselling through the Open University, combining her love of learning with her interest in people. She also enjoys hiking in the Northumberland countryside, getting lost in a good book, and spending time with her mischievous black cats.

Her aim? To support your business adventure with care, efficiency, and a smile.

Next time you’re at Clavering House, be sure to say hello; you’ll quickly see why she’s such a valued part of the team.  Feel free to connect with her on LinkedIn.

Tenant Spotlight: Carter Burnett

We’re delighted to welcome Carter Burnett to Clavering House!

After five successful years in Newcastle, Carter Burnett have joined our growing business community, setting up in our Basement Suite as part of their ongoing expansion. The Newcastle team, led by Office Manager Seamus Kelly and Assistant Sean Linley, continue to play a key role in growing their North East presence.

Founded in 2018, Carter Burnett are specialists in Costs Litigation. With more than 100 years of collective experience, their team of Costs Lawyers and consultants are highly regarded for their expertise in areas including:

When the Post Lets Us Down: The Hidden Struggle of Virtual Office Providers

As a virtual office provider, trust is everything. Our clients rely on us to handle their business correspondence with care, efficiency, and discretion. And we take that responsibility seriously; sometimes a bit too personally when things go wrong.

Lately, one issue has been weighing heavily on us: the decline in postal reliability from Royal Mail.

Despite our best efforts, we’re increasingly seeing delays that are entirely out of our control. Mail that takes weeks to arrive. Critical documents going missing or turning up dangerously late. And while we process and dispatch every item on the same day it reaches us, we're at the mercy of the system. Twice.

1. First, we wait for Royal Mail to deliver incoming post to us (which can already be delayed).

2. Then, we send it out again via First Class, again no control over when it arrives.

These aren’t isolated incidents. If you’ve seen the recent Panorama episode, or read this article from the Guardian or this BBC article, you’ll know that service issues across the UK are widespread and well documented. Industrial action, staff shortages, lack of coverage for sickness and holidays… the list goes on.

What matters most to us is the impact this has on you, our clients.

It’s not just about missed mail. It’s about the stress, the extra admin, and the pressure it puts on your business; all of which we feel too. When delays happen, we feel the same frustration and helplessness, because we pride ourselves on delivering a high standard of service. And when we fall short through no fault of our own, it still feels like a failure.

But we’re not just throwing our hands up.

To mitigate the risk of delays, we offer:

• Same-day scanning and emailing of important documents upon arrival
• In-person collection options for urgent mail
• Ongoing escalation of persistent issues directly to Royal Mail

We know these solutions don’t fix the underlying problem. But they do give you options, and more importantly reassurance, that we’re doing all we can behind the scenes.

To our clients: thank you for your patience and understanding on the occasions things do go wrong. And to fellow business centres and virtual office teams out there - you’re not alone in this.

We’ll keep advocating for better service. But in the meantime, we’ll keep doing what we always do: showing up, paying attention, and taking care of your business like it’s our own.

Tenant Spotlight: VIVO Body Studio – Advanced Aesthetics with a Personal Touch

We’re delighted to welcome one of our newest tenants at Clavering House: VIVO Body Studio, the UK’s next-generation aesthetics clinic. Whether you're looking to tone muscle, reduce fat, or refresh your appearance, VIVO offers innovative, non-invasive treatments delivered with exceptional care.

Putting Clients First

Ethical, Expert-Led Aesthetics

A Range of Non-Invasive Treatments

• Fat Freezing and Lemon Bottle fat-dissolving injections
• Ultrasound and shockwave for body contouring
• HIFU Facelifts, Plasma Eye Lifts, and Radiofrequency Skin Tightening
• Cellulite Reduction, and even HIFU Vaginal Tightening treatments